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How to Order
Ordering is easy at Under the Nile. Just select the items you want and proceed to check-out. You can check out as a Guest, or create a secure Under the Nile Customer Account.
Customer Account Advantages:
- Save your information for faster ordering
- Save your shopping cart between visits
- Create a Wish List/Registry
- Track shipping
- Receive Loyalty Points!
Under the Nile currently does not ship internationally from this website. To find an international store or distributor, please go to our International Page.
For wholesale orders, please go to our Wholesale Page.
Standard Shipping (ships in 3-5 business days)
|Order Total ($)||Shipping Cost ($)|
|$0.01 to $30.00||$6.00|
|$30.01 to $50.00||$8.00|
|$50.01 to $80.00||$10.00|
|$80.01 to $100.00||$12.00|
|$100.01 to $150.00||$14.00|
- At this time, Under the Nile only ships to addresses within the continental United States, Alaska and Hawaii.
- We DO NOT ship to P.O. Boxes or APO/FPO.
- Most orders are shipped via UPS Ground.
- Orders to Alaska and Hawaii are shipped via USPS First Class or Priority.
- We do not ship to US territories at this time.
- If you would like to expedite your shipping please call our Customer Service team between the hours of 9:00 AM to 5:00 PM PST to place your order at (800) 710-1264.
California residents will have an 8.75% tax added to their orders. All other orders at the present time are tax free.
Secure Payment Methods
Your ordering information is safe with us. All Under the Nile orders are performed through authorize.net on a secure server.
Return Policy: Our Unconditional Guarantee
At Under the Nile we take pride in the high quality of all our products. If you are not completely satisfied with your purchase, just send it back and we'll refund the purchase price or send you a replacement or exchange.
Please understand that we do have the following requirements for returned merchandise:
- Merchandise must be returned within 15 days of receipt.
- Merchandise must not be used, altered, or washed.
- Merchandise must have all tags attached and must be in its original packaging.
- The customer is responsible for all return shipping costs.
- Shipping and handling charges are not refundable.
- Final Sale items may not be returned.
How to Return/Exchange
- Send your item(s) back to us within 15 days of receipt to
Under the Nile
Attn: Returns Department
2070 Zanker Rd
San Jose, CA 95131.
- If possible, please use the original shipping box and packing materials.
- For a faster return, please use the merchandise return/exchange form included in your original shipment.
- For your protection, return the products via USPS with delivery confirmation. We cannot be responsible for lost packages.
- We will notify you via email as soon as we receive and process your return.
- Returns are processed via your choice of merchandise credit or refund to your credit card.
Gift Returns and Exchanges
If you have received a gift from Underthenile.com you may return or exchange the item(s) by following the return instructions above.
- Merchandise must not be used, altered, or washed in order for your refund Damaged Products
- Please note that gift returns/exchanges apply only to Under the Nile products purchased on our website (Underthenile.com) and not from secondary sellers.
All of our products are guaranteed against manufacturer's defects in workmanship. If you receive an item that is damaged please contact our customer service department and we will sort everything out immediately.
Customer Service Phone: (800) 710-1264
(Monday - Friday, 9am - 5 pm PST)
Under the Nile is unveiling an exciting new program for our loyal customers, as our way of saying “Thank You” for shopping with us.
Please see details at our Loyalty Program Page.